Author Archives:

Asking the Obvious

Why is it that whenever you call your bank or credit card company or utility that they have you confirm your phone number, address, and e-mail? I understand that sometimes these questions are asked for security reasons to make sure … Continue reading

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Bad News: Productivity Is Up

We’ve been stuck in an economic funk for the past three years now. Call it a downturn, a recession, depression, or what have you. Whatever you call it, there’s no denying that this has been a tough time for a … Continue reading

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The Quality Curmudgeon Lives!

The Quality Curmudgeon has been resurrected. As you may know, I wrote a column in Quality Digest for more than 20 years when I served as editor and later as publisher. When I left the magazine in 2006 to devote … Continue reading

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